Product updates
What's new in Clinova
Every release, in the order it shipped. No marketing dates — each entry is written when the feature goes live.
Last update: August 2026
Patients book themselves — and WhatsApp answers
- A public booking page and a clinic QR code: the patient scans, picks the branch, verifies their number once, and requests an appointment.
- A WhatsApp bot that books inside the chat — it shows real doctor availability, files the request, and the patient can cancel with one word.
- A reception queue for incoming requests, where accepting or declining notifies the patient automatically.
- A complete WhatsApp inbox: every conversation stored, real delivery receipts, audited message deletion, and a badge on bot-written replies.
- The clinic sets its own sending speed and sending window — explicit per-minute, per-hour and per-day limits.
- A public doctor profile with its own QR code: bio, years of experience, and the days they actually work.
- The Patient 360 timeline — every visit, invoice, prescription and message on one journey, exportable.
- Loyalty simplified to what a clinic owner actually configures: rewards and history, on a seven-field settings page.Professional
- The review QR is shown at the desk while the patient is still there, instead of a message the next day.
- The waiting room screen is now included on Starter too.
Dashboards you design, and a loyalty programme that runs itself
- A dashboard engine: drag and resize your widgets, pick more from a widget marketplace, keep several dashboards, and give each role its own.
- The loyalty and rewards programme end to end — points, campaigns, tiers, a reward catalog, redemption as a pre-VAT discount, and automatic reversal on a refund.Professional
- ZATCA electronic invoicing, credit and debit notes, and a single page that owns the organisation's legal identity.
- Scheduled reports — they run at times you set and arrive without anyone opening the system.Professional
- One unified Add/Edit drawer across sixteen screens, so every form in the app opens and behaves the same way.
- Working hours owned by the branch, geofencing for clinic locations, and finer permissions down to individual actions.
- Document management with verification, so a printed document can be checked back against the system that issued it.
A faster interface and tables that work
- Every list in the app rebuilt on real data tables — sorting, filtering, and a grid or list view on each screen.
- The new visual identity rolled out across every screen, in light and dark mode.
- Branch-level isolation, and the ability to switch a service on or off per branch.Enterprise
- A central drug catalog behind prescriptions, so medicine names stop being free text.
- Staff check themselves in and out, and doctor selection filters by specialty first.
- Inline translation for bilingual fields, and the client's own currency shown on every price.
Subscriptions, online payment, and the AI assistant
- The consultation AI assistant: audio from the room is transcribed, and the assistant drafts from what was actually said.
- Online payment and subscription renewal, with the invoice generated automatically.
- Add-ons and message bundles, with a usage summary that shows what has actually been consumed.
- Bank accounts, pending invoices, and invoice PDFs you can download at any time.
- Support tickets that update live, so a reply appears without refreshing the page.
- An activity and compliance log recording every change, with who made it and when.Enterprise
- Registration hardened: bot protection, disposable-email blocking, and email verification before an account goes live.
The notification centre and the clinical drawing board
- A notification control centre: email, SMS and WhatsApp, with an editable template per category.
- The clinical drawing board with a dental chart and body templates — mark the finding where it actually is.
- The new consultation screen: diagnosis, prescription, labs, radiology, vital signs and prior visits in one place.
- Lab and radiology orders with result entry and a printable report.
- Automatic appointment reminders, sent on the clinic's own schedule.
WhatsApp arrives, and so does dark mode
- WhatsApp integration with conversations, quick replies, and bulk sending to patients, doctors and staff.
- Dark mode across the app, and a bilingual website in front of it.
- Dashboards for management, doctors and patients, each showing what that role needs first.
- Attachment management, and one-time codes (OTP) for user sign-in.
Arabic, all the way through
- Every message, notification and report localized — not just the screens, but the text the patient receives.
- Appointment types, and a waiting queue that updates the moment something changes.
Invoices that know their country's tax
- VAT and currency per country, with the clinic's own details printed on the invoice.
- Multi-item invoices, plus receipt and payment vouchers.
- Net income and account transfer reports, downloadable as PDF.
- Doctors linked to stores, so what a doctor consumes comes out of the right stock.
- Calling the patient out loud, with more than one voice to choose from.
The waiting screen, and where the money goes
- The waiting room screen and a live queue, updating for everyone at once.
- The notification system — SMS, email and WhatsApp — with a way to test the settings before relying on them.
- Bulk messaging to patients, doctors and staff.
- Expenses and expense categories, with income, expense and item reports on top of them.
- Multiple stores, and purchase invoices against them.
The foundation
- Appointments and doctor schedules.
- Patients, doctors, staff and departments — and prescriptions with their printed reports.
- Invoices, discounts, company contracts and offers.
- Inventory, purchases, sales and stock adjustments.
- Single sign-on, permissions, and multiple branches under one clinic.
- PDF reports and the first dashboard.
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