Product updates
What's new in Clinova
Every release, in the order it shipped. No marketing dates — each entry is written when the feature goes live.
Last update: September 2026
Treatment plans, one inventory for the pharmacy, and backups you own
- Treatment plans and sessions — physiotherapy, laser, psychotherapy, orthodontics: prescribe the course from the visit that diagnosed it, book each session as an ordinary appointment that knows it is session 4 of 12, document it against the one before, and pay as a package or per session.Professional
- Reception counters and walk-in numbers: visitors take a number from a tablet at the entrance, a QR code on the waiting screen or the desk, sit down, and follow their turn on their phone — staff press "Call next" and the screen shows and speaks the number and the counter.
- The pharmacy is now a store inside the inventory — one catalogue, medicines carry batches and expiry with first-expiry-first-out dispensing, and a prescription is dispensed against real stock.
- One product in several stores at once, with a stock transfer document to move units between them — a store's balance is what actually stands on its shelf.
- Sales returns and purchase returns as documents of their own, line by line against the original invoice: restocked units go back to the exact batch they came from, and the refund follows what was actually paid.
- Barcodes end to end: an internal code minted for products with no printed one, EAN-13 and EAN-8 accepted, printable item labels, and a GS1-128 batch label so a scan names the box — product, expiry and batch — not just the product.
- Stock expiry alerts: one daily digest to the staff you name — batches entering your warning window, one week out, and expired — in the app, and by email, WhatsApp or Telegram if you switch them on.
- A cost-of-goods-sold report and a service profitability report, so a service's price is finally read next to what it costs to deliver.
- Seventeen more Nexa assists: prescription safety review, diagnosis coding, a visit summary, a daily briefing, reply suggestions in the inbox, translation, drafts for referrals, sick leaves and medical certificates, lab and radiology results explained to the patient, a pre-visit brief sent to the doctor, and an "Ask Nexa" bar in the header.
- Referrals, sick leaves and medical certificates issued from the visit as verifiable documents — Nexa drafts, the doctor decides, the clinic's branding prints.
- The consultation records when it started and ended, and a closed visit can no longer be edited.
- Backup & Restore as an add-on: scheduled, encrypted backups of your database, your users and your uploaded files to off-site storage under a retention lock — and a restore that asks for your password plus an emailed code before it touches anything.
- Sign-in alerts: a notice when your account is signed into from a new device, and a sign-in activity log you can review.
- Face verification for attendance: a staff member enrols once and the camera confirms it is really them when they clock in — stored as an encrypted representation, never a photo, and deletable at any time.
- After a patient leaves an in-app review, they can be handed straight to your Google listing — and a receipt can print itself the moment an invoice is created.
- The notification inbox is now on every plan, Starter included — configuring channels and templates stays where it was.
- Moving to a lower plan now takes effect at the end of the period you already paid for, not on the day you pay — and it is refused while your branches or seats exceed the lower plan's limits, so nothing gets locked out.
Patients book themselves — and WhatsApp answers
- A public booking page and a clinic QR code: the patient scans, picks the branch, verifies their number once, and requests an appointment.
- A WhatsApp bot that books inside the chat — it shows real doctor availability, files the request, and the patient can cancel with one word.
- A reception queue for incoming requests, where accepting or declining notifies the patient automatically.
- A complete WhatsApp inbox: every conversation stored, real delivery receipts, audited message deletion, and a badge on bot-written replies.
- The clinic sets its own sending speed and sending window — explicit per-minute, per-hour and per-day limits.
- A public doctor profile with its own QR code: bio, years of experience, and the days they actually work.
- The Patient 360 timeline — every visit, invoice, prescription and message on one journey, exportable.
- Loyalty simplified to what a clinic owner actually configures: rewards and history, on a seven-field settings page.Professional
- The review QR is shown at the desk while the patient is still there, instead of a message the next day.
- The waiting room screen is now included on Starter too.
- Human Resources for the whole team, not just doctors: employment records, attendance with grace and overtime rules, your own weekend and holiday calendar, two-stage leave approval, an exportable org chart, and payroll that posts to the ledger.Enterprise
- Telegram as a real channel: your clinic's own bot that patients and staff link once — reminders, notifications, scheduled reports, bulk messages, and the same booking bot, inside Telegram.Professional
- Lab and radiology, properly: values entered against reference ranges and flagged automatically, a report composer, the work held until its invoice is paid, and the patient opens the report from a link in their notification.
- Corporate accounts: contracts with the companies that send you their employees — covered services, negotiated rates and co-pays per contract, kept as versions so a change never reprices past visits, with member numbers for each employee and their dependants.Professional
- Nexa completes the consultation with you — diagnosis, notes, prescription, lab and radiology tabs — and shows when it has already run for this visit so you are never charged twice by accident.
- A help guide on every screen: a drawer that explains the page you are on, in Arabic or English regardless of the app language — and an "explain this element" mode for the exact control you are pointing at.
- Reports render in a report language you choose — filters, columns and exports included — independent of the language you run the app in.
- A stock health screen: batches approaching expiry and reconciliation checks between the ledger and the shelf, on one page.
- Every data screen is watermarked with the viewer's username, so any screenshot is traceable to the account that took it.
- Team Expansion packs: buy extra staff seats on your current plan instead of upgrading — the pack size is fixed per tier and counts on the same meter the app enforces.
Dashboards you design, and a loyalty programme that runs itself
- A dashboard engine: drag and resize your widgets, pick more from a widget marketplace, keep several dashboards, and give each role its own.
- The loyalty and rewards programme end to end — points, campaigns, tiers, a reward catalog, redemption as a pre-VAT discount, and automatic reversal on a refund.Professional
- ZATCA electronic invoicing, credit and debit notes, and a single page that owns the organisation's legal identity.
- Scheduled reports — they run at times you set and arrive without anyone opening the system.Professional
- One unified Add/Edit drawer across sixteen screens, so every form in the app opens and behaves the same way.
- Working hours owned by the branch, geofencing for clinic locations, and finer permissions down to individual actions.
- Document management with verification, so a printed document can be checked back against the system that issued it.
A faster interface and tables that work
- Every list in the app rebuilt on real data tables — sorting, filtering, and a grid or list view on each screen.
- The new visual identity rolled out across every screen, in light and dark mode.
- Branch-level isolation, and the ability to switch a service on or off per branch.Enterprise
- A central drug catalog behind prescriptions, so medicine names stop being free text.
- Staff check themselves in and out, and doctor selection filters by specialty first.
- Inline translation for bilingual fields, and the client's own currency shown on every price.
Subscriptions, online payment, and the AI assistant
- The consultation AI assistant: audio from the room is transcribed, and the assistant drafts from what was actually said.
- Online payment and subscription renewal, with the invoice generated automatically.
- Add-ons and message bundles, with a usage summary that shows what has actually been consumed.
- Bank accounts, pending invoices, and invoice PDFs you can download at any time.
- Support tickets that update live, so a reply appears without refreshing the page.
- An activity and compliance log recording every change, with who made it and when.Enterprise
- Registration hardened: bot protection, disposable-email blocking, and email verification before an account goes live.
The notification centre and the clinical drawing board
- A notification control centre: email, SMS and WhatsApp, with an editable template per category.
- The clinical drawing board with a dental chart and body templates — mark the finding where it actually is.
- The new consultation screen: diagnosis, prescription, labs, radiology, vital signs and prior visits in one place.
- Lab and radiology orders with result entry and a printable report.
- Automatic appointment reminders, sent on the clinic's own schedule.
WhatsApp arrives, and so does dark mode
- WhatsApp integration with conversations, quick replies, and bulk sending to patients, doctors and staff.
- Dark mode across the app, and a bilingual website in front of it.
- Dashboards for management, doctors and patients, each showing what that role needs first.
- Attachment management, and one-time codes (OTP) for user sign-in.
Arabic, all the way through
- Every message, notification and report localized — not just the screens, but the text the patient receives.
- Appointment types, and a waiting queue that updates the moment something changes.
Invoices that know their country's tax
- VAT and currency per country, with the clinic's own details printed on the invoice.
- Multi-item invoices, plus receipt and payment vouchers.
- Net income and account transfer reports, downloadable as PDF.
- Doctors linked to stores, so what a doctor consumes comes out of the right stock.
- Calling the patient out loud, with more than one voice to choose from.
The waiting screen, and where the money goes
- The waiting room screen and a live queue, updating for everyone at once.
- The notification system — SMS, email and WhatsApp — with a way to test the settings before relying on them.
- Bulk messaging to patients, doctors and staff.
- Expenses and expense categories, with income, expense and item reports on top of them.
- Multiple stores, and purchase invoices against them.
The foundation
- Appointments and doctor schedules.
- Patients, doctors, staff and departments — and prescriptions with their printed reports.
- Invoices, discounts, company contracts and offers.
- Inventory, purchases, sales and stock adjustments.
- Single sign-on, permissions, and multiple branches under one clinic.
- PDF reports and the first dashboard.
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